# CONTACT US — VERIXID

VerixID provides official communication channels for user support, security disclosures, enterprise integration, and general inquiries. All communications are handled in strict adherence to data privacy and regulatory compliance standards.

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## OFFICIAL COMMUNICATION CHANNELS

### 1. Email Support (Primary Channel)
* **Email Address:** `contact@verixid.com`
* **Service Scope:** General inquiries, abuse reports, security vulnerability disclosures, enterprise licensing, and technical support.
* **Service Level Agreement (SLA):** Response within 1 business day (24 hours).
* **Supported Languages:** English & Indonesian.

### 2. Official WhatsApp (Messaging Only)
* **Contact Number:** `+62 857-0607-7667`
* **Communication Channel:** Chat only (voice calls are not supported).
* **Service Scope:** Quick confirmations and brief inquiries.
* **Operating Hours:** Monday – Friday, 09:00 – 17:00 WIB (UTC+7).

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## ENTITY & ORGANIZATION SPECIFICATIONS

| Parameter | Details |
| :--- | :--- |
| **Organization Name** | VerixID |
| **Official Website** | [https://verixid.com](https://verixid.com) |
| **Core Function** | Cryptographic & Mathematical Digital Document Verification System |
| **Legal Registration** | Registered Electronic System Provider (PSE Komdigi) No. `022901.01/DJAI.PSE/04/2026` |
| **Regulatory Compliance** | Indonesian EIT Law (UU ITE), PP PSTE, and Personal Data Protection Law (UU PDP) |

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## DOCUMENTATION & PRODUCT INDEX

### Technical References
* [System Documentation](/docs/)
* [Integration Guide & Learn](/learn/)
* [Architecture & How It Works](/how-it-works/)
* [Whitepaper](/whitepaper/)
* [Security & Security Report](/security/)

### Product Ecosystem
* [Submit File (Dropzone)](/#dropzone)
* [Verify Record System](/verify/)
* [Digital COA (Certificate of Authenticity)](/coa/)
* [Trust API](/trust-api/)
* [MCP Server](/mcp-server/)

### Company & Governance
* [About Us](/about/) | [Company Manifesto](/manifesto/)
* [Terms & Conditions](/terms/) | [Privacy Policy](/privacy/) | [Acceptable Use Policy](/acceptable-use/)

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## OFFICIAL SOCIAL MEDIA

* **LinkedIn:** [VerixID Company](https://linkedin.com/company/verixid)
* **X (Twitter):** [@verixid](https://twitter.com/verixid)
* **Instagram:** [@verixid](https://instagram.com/verixid)